Donation Policies
Refund & Return Policy
Our commitment to transparency and fair handling of donation refunds and returns. Last updated: January 01, 2024
1. Donation Refunds
General Guidelines
- Refund requests must be made within 7 days of donation
- Valid reasons for refund include duplicate transactions
- Technical errors during donation process
- Unauthorized transactions
- Incorrect donation amounts
Processing Time
- 3-5 business days for approval
- 7-10 business days for refund completion
- Bank processing time may vary
- International donations may take longer
2. Refund Process
Required Information
- Donation receipt number
- Transaction ID
- Date of donation
- Amount donated
- Reason for refund request
Documentation Needed
- Proof of transaction
- Government-issued ID
- Bank account details
- Written refund request
3. Non-Refundable Cases
Exceptions
- Donations already utilized for projects
- Donations older than 7 days
- Anonymous donations
- In-kind donations
- Sponsored event tickets
4. Tax Implications
Tax Considerations
- Refunded donations are not tax-deductible
- Tax receipts will be cancelled
- Year-end tax implications
- Documentation for tax authorities
5. Contact Support
Support Channels
- Dedicated refund helpline
- Email support available
- Online refund request form
- In-person assistance at office
Need Help with a Refund?
Our dedicated support team is here to assist you with any refund-related queries:
Contact Information
Processing Time
We process all refund requests within 3-5 business days. The actual refund may take 5-7 business days to reflect in your account.